Web Support Specialist / Junior Web Developer

Website sproingcreative Sproing Creative

If you have customer support and web development experience, enjoying working with an upbeat and savvy team, then you will fit in just fine!

Sproing Creative is looking for a highly-motivated and passionate Web Support Specialist / Web Developer to join our growing and dynamic creative team. If you have customer support and web development experience, enjoying working with an upbeat and savvy team, then you will fit in just fine!

Please note this is an on-site and full-time position located in Vernon, BC

Responsibilities

Web Support / Development

  • Help clients with support requests using Help Desk software
  • Answer in-bound web related support calls and emails
  • Address product related questions and concerns in a knowledgeable and effective manner
  • Ensure an amazing consumer experience for our clients
  • Training clients how to utilize varied software and CMS’s as it applies to their business
  • Follow up with customers to ensure a successful experience
  • Reassure customers in our ability to deliver on time!
  • Remote screen sharing to troubleshoot issues
  • Perform maintenance of client websites including; backups, software updates, website improvements and recommendations
  • Proactively prevent errors and resolve website issues
  • Website content updates
  • Cooperate with web designers to match visual design intent

Other

  • Assist marketing teams implementing technical requirements and systems
  • Generate reports using multiple toolsets and analyze data
  • Assist creative and web development teams as required

Skills

  • Highly competent using desktop and cloud based applications including: G Suite, Office, Adobe Cloud, Cloudflare, email marketing software and project management tools
  • Excellent communication skills including reading, writing, listening, speaking, facilitation, and presentation delivery
  • Must be able to communicate technical information to audiences with mixed levels of ability
  • Demonstrated willingness to learn and continually upgrade skills

Experience

  • Customer support and help desk
  • Familiar with popular PHP based content management systems (We Use Craft and WordPress)
  • 2+ years maintaining websites

About Us / Our Culture

Over the years, Sproing has created game-changing solutions for businesses across Canada thanks to our unique approach and our sought-after team of business consultants, copywriters, graphic designers, photographers, filmmakers and web developers. By pooling our talents and taking time to get to know clients, we deliver a complete range of custom marketing material that’s a winning mix of courage, creativity and commerce.

Our Sproing Headquarters is located in Vernon, British Columbia, a vibrant growing community in the heart of the Okanagan Valley. What it’s like working with us:

  • Unique large new office environment
  • Low stress relaxed atmosphere
  • A close-knit and expressive team and an informal, fast-paced culture
  • Opportunity for growth in a young company

We Offer

  • Job Type: Full-time
  • Salary: TBD – Based on experience
  • Location: Sproing Headquarters @ 302 – 2520 53rd Avenue, Vernon, BC V1T 9W8
  • Benefits: Extended Health Benefits (after 3 months)
  • Career Development Plans for each employee

Please note that only successful applicants will be contacted for an interview.

To apply for this job email your details to hello@sproing.ca

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